BankToGo Privacy Policy

Last updated: 14 October 2026

1. Introduction

At BankToGo, we respect your privacy and take the protection of personal information seriously. This Privacy Policy explains how we collect, use, store and share personal information when you visit our website, contact us about our services or use a BankToGo power-bank rental service.

BankToGo is operated by a sole trader in the United Kingdom. This policy explains how we handle personal information in accordance with applicable UK data protection legislation.

2. Information We Collect

The information we collect depends on how you interact with BankToGo.

Information you provide directly

When you contact us through our website or enquire about a venue partnership, we may collect information such as your name, business name, email address, telephone number and the contents of your message.

Rental and payment information

When you use a BankToGo rental station, information may be processed through the third-party rental platform used to operate the service. Depending on the platform and how the rental service is configured, this may include rental transaction details, payment or deposit information, transaction timestamps and information needed to manage a rental or resolve a problem.

Payments may be processed by third-party payment providers. The information they collect and process will depend on the payment method and the provider used.

Technical information and cookies

When you visit our website, certain technical information may be collected by our website hosting provider or through cookies and similar technologies. This may include information about your browser, device and website usage.

The information collected depends on the website settings and services enabled. Please see our cookie information and the cookie settings available on our website for further details.

3. How We Use Your Information

We may use personal information, where applicable, to:

Respond to enquiries and discuss potential venue partnerships.

Provide and administer power-bank rental services.

Process or reconcile rental payments and deposits where applicable.

Respond to customer support requests and resolve rental issues.

Maintain the security and proper operation of our services.

Keep appropriate business, financial and transaction records.

Meet legal and regulatory obligations.

Understand and improve our website and services where appropriate.

We will only use personal information where we have a valid legal basis to do so.

4. Our Legal Bases for Processing

Under UK data protection law, we must have an appropriate legal basis for processing personal information. Depending on the circumstances, these may include:

Contract: where processing is necessary to provide a service or take steps requested before entering into a contract.

Legal obligation: where processing is necessary to comply with a legal requirement.

Legitimate interests: where processing is necessary for legitimate business purposes and those interests do not override your rights.

Consent: where consent is required and has been obtained, for example for certain non-essential cookies or marketing activities.

The legal basis will depend on the particular information and activity involved.

5. Sharing Your Information

We do not sell personal information to third parties.

We may share personal information where necessary with:

Our rental platform provider: to operate the rental service and manage relevant transactions and support requests.

Payment providers: where required to process payments, refunds or deposits.

Website hosting and technology providers: where necessary to operate and maintain our website.

Professional advisers and authorities: where reasonably necessary for legal, accounting, regulatory or security purposes, or where disclosure is required by law.

The actual providers involved will depend on the services used by BankToGo. Where a provider processes information on our behalf, appropriate arrangements should be in place to protect that information.

6. Data Retention

We keep personal information only for as long as necessary for the purposes for which it was collected, including to provide our services, respond to enquiries, resolve disputes and meet applicable legal, accounting and reporting requirements.

The retention period depends on the type of information and the reason it is held. Where information is no longer required, we will take appropriate steps to delete it or otherwise dispose of it securely, subject to any legal requirements to retain it.

7. Data Security

We take reasonable steps to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no website, electronic transmission or storage system can be guaranteed to be completely secure.

Where third-party providers handle personal information for BankToGo, their security arrangements and responsibilities depend on the services and agreements in place.

8. Your Data Protection Rights

Under UK data protection law, you may have the right to:

Request access to the personal information we hold about you.

Request correction of inaccurate or incomplete information.

Request deletion of personal information in certain circumstances.

Request restriction of processing in certain circumstances.

Object to processing carried out on the basis of legitimate interests.

Request a copy of certain personal information in a portable format where the relevant legal conditions apply.

Withdraw consent where processing relies on consent.

These rights are subject to applicable legal conditions and exceptions.

To exercise a right or ask a question about your personal information, contact us using the details in the Contact Us section.

You also have the right to complain to the UK’s Information Commissioner’s Office (ICO) if you believe your personal information has been handled improperly. Further information is available at https://ico.org.uk/.

9. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support website functionality and, where enabled, to understand website usage.

Some cookies may be necessary for the website to function. Non-essential cookies, including certain analytics cookies, may require your consent before they are used.

The cookies and technologies in use depend on our website settings and any third-party services enabled. You can manage available cookie preferences through our website’s cookie controls.

We will update this section as necessary to reflect the cookies and technologies actually used on the BankToGo website.

10. Children’s Privacy

BankToGo’s services are not specifically directed at children. We do not knowingly collect personal information from children where doing so would be contrary to applicable law.

If you believe that a child has provided personal information to us inappropriately, please contact us so that we can review the matter.

11. Third-Party Services and Links

Our website or rental service may link to or use third-party websites, platforms or services. Those third parties may have their own privacy policies and practices.

We are not responsible for the privacy practices of independent third-party websites. We recommend reviewing their privacy information before providing personal information to them.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, the providers we use or our legal obligations.

Any revised version will be published on this page, with the date of the latest update shown at the top.

13. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact:

Business: BankToGo

Business operator: Myles Saunders

Business address: [Your complete business correspondence address]

Email: [Your business contact email address]

Website: https://www.banktogo.co.uk

Please do not include payment card details or other sensitive information in an ordinary email.